NHTSA Complaint #11451590 — 2020 CHRYSLER PACIFICA PLUG-IN HYBRID

The braking system does not respond in time - there is a delay which almost caused an accident once and did end up causing an accident in Dec of 2021. My daughter was in the car, and my husband was driving. His back was injured, and thank goodness my daughter was not hurt. I tried to contact Chrysler three times (2 times via filling their customer service form and once over the phone), and they said there is nothing they could do and finally gave this form to complete if I was concerned hence writing today. The delay in the brake system is a significant issue, and our local dealership and repair stated there is nothing they could do. Contact Customer Service of Chrysler and Chrysler service representative said there is no recall, so he cannot do anything about this critical safety matter. After a lengthy conversation, he referred me to you. We bought this van for our family, including young children (purchased days before the birth of my son) and elderly parents, and it cost us over $57,000. I am very disappointed in Chrysler for not taking this braking delay issue seriously. We even tried to sell our vehicle, but the price is $13000 less than what we paid in just about a year, which we cannot afford anymore. Besides this vital safety issue, we are very much satisfied with our vehicle and are concerned that others might be in a similar situation to us while Chrysler is not even listening to this vital safety concern; hence I am writing.