NHTSA Complaint #11451339 — 2014 FORD FOCUS

The contact owns a 2014 Ford Focus. The contact stated while driving at 50 MPH, the vehicle inadvertently decelerated to 10 MPH. There were no warning lights illuminated. The contact continued to depress the accelerator pedal and pulled into the parking lot of her apartment. The vehicle was towed to the dealer where it was diagnosed that the transmission had failed however, the vehicle was not repaired. The dealer informed the contact to take the vehicle to a transmission specialist as they did not have a transmission mechanic or parts. The contact contacted other unknown dealers who advised as the first dealer. The vehicle was towed to a transmission specialist where the transmission was taken apart and the transmission assembly was replaced. The transmission specialist drove the vehicle to the contact's residence and informed her that the steering rack might have failed. The contact stated that the steering wheel was making abnormal grinding sounds while driving. The contact referenced NHTSA Campaign Number: 14V514000 (Steering). The manufacturer was notified of the failure but informed the contact that they could not assist as the vehicle did not qualify for the lemon law. The manufacturer referred the contact to NHTSA for assistance. The vehicle was repaired. The failure mileage was approximately 26,000.