NHTSA Complaint #11451263 — 2007 TOYOTA AVALON

I am the owner of the 2007 Toyota Avalon that my son was driving. He experienced a very dangerous situation where his steering wheel getting locked while driving on Dec 10, 2021 afternoon. He stopped the car immediately by slamming on the brakes. The car was towed to a local Toyota dealership, Toyota of Redlands, California. The Service Manager Todd Klingbeil was able to reproduce the issue based on the earlier Toyota Recall information for 2000-2004 Avalons, and they replaced the steering bracket assembly. It is clear that my 2007 Avalon car experienced similar Steering locking issue/defect like in the Toyota Avalon 2000-2004 recall bulletin. I brought the matter to the attention of Toyota (manufacturer), but they simply ignored the matter saying there is no recall for 2007 Avalon, and they would not cover the cost nor reimburse me. And they never responded to my fax, emails and phone calls.