NHTSA Complaint #11450791 — 2020 HONDA CIVIC

The contact owned a 2020 Honda Civic. The contact's son was driving the vehicle at 30 mph and while making a right turn, the vehicle failed to turn to cause the driver to crash into a city bus head-on. The air bags on the driver's side and the passenger side did deploy but did not fully inflate. The contact's son and passenger were not taken to the hospital or received medical treatment. The contact's son later went to seek medical attention and was found to have suffered a concussion. The passenger in the front seat hit his head on the windshield and also did seek medical attention. The police were on the scene and filed a report. The vehicle was declared a total loss by the contact's insurance company. The vehicle was towed to an impound lot. The manufacturer had been informed of the failure. The failure mileage was approximately 10,000.