NHTSA Complaint #11450756 — 2011 LAND ROVER RANGE ROVER SPORT

The contact owns a 2011 Land Rover Ranger Rover Sport. The contact stated that a fuel odor would emit from the vehicle without warning. The contact then received a recall notice for NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) which she linked to the failure. The contact then called several dealers about the recall and was informed by each dealer that parts were not yet available. As the failure worsened, the contact took the vehicle to Land Rover Troy (1815 Maplelawn Drive, Troy, MI 48084) where they confirmed that the fuel outlet flange mounted on the fuel tank had cracked. The contact was informed that since parts were not available, she had to pay out of pocket for a temporary replacement and that she might be reimbursed through the manufacturer for the repair. The manufacturer was notified but had not yet responded. The vehicle remained in the dealer possession for three weeks; however, no agreement was reached. The vehicle was returned to the contact and was not yet repaired. The failure mileage was approximately 146,000. Part distribution disconnect.