NHTSA Complaint #11450755 — 2014 BMW I3

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11450755
Vehicle	2014 BMW I3
Component	ELECTRICAL SYSTEM
Date of Incident	December 6, 2021
Date Filed	February 7, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Car had all warning light came on one day. We brought to a local dealer and they told me it was due to 12V battery was not charging. 1. I asked to a service rep if 12V battery could be issue w/o full diagnostic which they charged me extra. He said they needed to do it to figure out. 2. After replacing the battery, it still had error message. After a few days, I was told car needs software update to clear error message related 12V battery. I requested this should be repaired by BMW or their dealers without any cost to me, but rep told me it was not free. I don't simply understand why consumer is responsible for paying to repair software defect.

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