NHTSA Complaint #11450402 — 2009 FORD ESCAPE

Ford recall 14S05. Several years ago I had some work done on my vehicle. While in the shop, the dealer updated software on the vehicle, including for the power steering. I did not request the update. The update only turns on an indicator light if the power steering fails. On 1/23/22 at 9:00 am, I went to the grocery. Came out and got in the car. Backed up, narrowly missed a parked car, and nearly hit a telephone pole because the power steering had failed. Found out there was a recall for all components and software related to the issue. Took my vehicle to the local dealer. Failed torque sensor as mentioned in the recall. $1200 to repair. Called Ford customer service and was told the recall had been completed due to the software update. The update that was done without my knowledge to a vehicle that had no problem at the time. I argued and was told Ford would not honor the recall because it was closed for my vehicle. Who monitors these recalls?