NHTSA Complaint #11450266 — 2020 MERCEDES-BENZ SPRINTER 1500

My complaint is regarding Mercedes Benz of Eugene, my disservice started May 20,2021, I will leave that story at the end of current complaint. On November 17,2021 I contacted Jason Cowdry, service specialist for Sprinter Vans. Two issues, the one that is consistent and no resolution is the radio. The other is documented and recorded for future evidence for repair. The van has an AM FM radio stock, came with my new purchase of this van. I reported that when tuned into a station be it on AM or FM, it begins to broadcast another radio station for about 3-10 seconds and then switch back. This occurred on any station, at any time, any location. Portland, Oregon coast, Ontario Oregon etc. Recommend repair was to replace radio. After receipt of new radio and installed the problem continued in the shop. Jason mentioned that he would need to request another radio, that is was the same issue. At that time of my revisit, Jason mentioned that another customer complained about the same issue. The radio was replaced again. I was told any issues please contact with concerns.(third radio) I drove 2 minutes away, I was on the phone to Jason stating the issue is the same and has changed broadcast 3 times in the very short time. I asked if he would like for me to return. No will set up appointment for further review. Jason went on to mention that he and the repair representative listened to the radio for 30 minutes and no issue. The first of many colorful non-truths, I was scheduled for another radio replacement, this would be the third and many inconveniences to me. Each visit was an AM appointment, each was a long day process, the joke with Jason was that it should be quicker because they have replaced it so many times. Jason mentioned that the cost of the radio was $1300.00 and need to add in labor. FYI I was told. Upon return to the dealership, I was told by Jason that in speaking with a local representative of Mercedes Benz, the radio was not this issue, they changed.