NHTSA Complaint #11449772 — 2005 KIA SORENTO

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11449772
Vehicle 2005 KIA SORENTO
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OR

Consumer Description

The battery fails constantly, which means I am faced with a dead battery and a car that won't start. This has happened with no pattern of circumstance; for example: the battery will be dead after driving for 15 miles, parking for 10 minutes while shopping, and returning to a dead battery; or after the car has been parked all day, only to have a dead battery; or a dead battery after being parked at my house overnight (in every sort of weather condition); it is completely random...and, be assured, I do not leave ANY ELECTRICAL items (radio, temperature controls, interior or exterior lights, etc.), turned on when I park my car. Therefore, I do not feel safe driving and parking my car ANYWHERE that I am remote, isolated, or unable to get a jump. I carry jumper cables in my car at all times because I never know when I may need them. Sometimes, it takes a long time to charge the battery enough to even start my car. Sometimes the battery is so dead, that the key fob doesn't even work and I have to manually open my doors...other times it's a quick jump. I have to always park my car in a position that I'm able to access the battery for a jump, if need be. I regularly went through (high-end) batteries well before their expiration date and took my SUV into the KIA dealership for diagnostics regularly - and the only answer they had is that the cause must be a "phantom (electrical) draw," which they were never able to identify. I also took my SUV into other mechanics and battery specialists, but no one had any answers for me. Still, after 17 years, I have this same problem and burn through a lot of batteries. No answers. The dealership stopped assisting me, even when I was still on my extended warranty. No help from Corporate. Very disappointed in KIA in their response over all these years, beginning with my purchase of the brand new 2005 KIA Sorento. I have always taken my SUV into the KIA dealership for the regularly scheduled service. Have others had this problem?

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