NHTSA Complaint #11449720 — 2017 CHEVROLET SPARK

SEATS issue reported to NHTSA

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Complaint Details

ODI Number 11449720
Vehicle 2017 CHEVROLET SPARK
Component SEATS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

Headrest angle is hurting me and my Wife, to the point where we really want to turn them around and add velcrow strapped pillows! Something's got to be done about the standard. Headrests are way too far forward. They're nit safe. My wife has minor scoliosis and her 2012 Prius C that she bought used messes up her back and my neck has been getting progressively worse over the two years of owning my 2017 Chevy spark.(picture attached of my 2017 chevy spark seat vs headrest angle). If I drive any longer than about 20 minutes in my spark I find myself tilting my head to the left or the right of the headrest and pushing it back just to get some relief. But my 2011 Infiniti G37 has a perfect headrest, it keeps the distance between it and my head to a minimum while keeping the angle from the flat of the back on the chair up to my neck and head in line making it comfortable. So why are the cars so different since the new rule in 2008? I have reached out to the manufacturers Toyota and Chevrolet and a refer me to the NHTSA. I argue with them that they aren't consistent with the rule and I've even gone as far as to drive my Infinity down to the Chevy dealership and argue with the manager that told me it's a law straight across the board and everybody's the same. I clearly showed him he was incorrect. You may have come up with a rule for minimum distances and dimensions for headrests but what you did wrong is not come up with a maximum for those angles because I've been forced to turn our headrests around and find velcro pillows on amazon just so it doesn't feel like our necks are going to break when we're driving. Recently I've also been going to manufacturers and trying different headrests to see if the posts match up to my chair and I found a couple at this point I'm just looking for the right color and style for my car. So this whole regulation has made it more unsafe than it was before. I hope my comments don't fall on deaf ears? No more room to comment....

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