NHTSA Complaint #11449566 — 2017 FORD TRANSIT

The contact owns a 2017 Ford Transit. The contact stated while driving 30 MPH, the accelerator pedal was depressed, and the contact felt a vibration coming from underneath the vehicle. The contact took the vehicle to the local dealer who inspected the vehicle and diagnosed the vehicle with a damaged driveshaft that needed to be replaced. The contact previously had the recall repair for the failure performed under NHTSA Campaign Number: 19V767000 (Power Train) on the front section of the driveshaft; however, the rear section of the driveshaft where most of the damage was located, needed to be replaced. The dealer informed the contact that the manufacturer no longer made the part for the vehicle. The contact was informed that an aftermarket part would be ordered to replace the entire driveshaft. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 106,000.