NHTSA Complaint #11449367 — 2015 VOLKSWAGEN EOS AIR BAGS

Complaint Details

ODI Number	11449367
Vehicle	2015 VOLKSWAGEN EOS
Component	AIR BAGS
Date of Incident	January 7, 2022
Date Filed	January 29, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

The horn stopped working and the air bag icon warning light came on. The center console display is not working. My biggest concern is that of the Steering Wheel airbag not deploying in case of an accident. Told that there is a Clock Spring mechanism inside of the steering wheel that controls these functions and needs to be replaced. Cost is around$400-$600. Trying to determine why this safety feature was not recalled if in fact the air bag system was compromised with a faulty part. Need to know how to diagnose this defective part before I have a technician pull the steering wheel apart.

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