NHTSA Complaint #11448912 — 2021 ACURA TLX

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11448912
Vehicle 2021 ACURA TLX
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

Purchased new 2021 Acura TLX in April 2021 from Leith Acura Raleigh. On 5/22, 7/6, 7/23, & 11/2/21, the fuel capless unit was adjusted once replaced 3 times. American Honda is aware of the problems with the part & sent service bulletins to every Acura service dept. American Honda stated this & the 2 dealerships did also. On 8/4, there was an issue. Steering column began dripping grease. Grease dripping from steering shaft bolts "due to extreme heat". 12/7/21, extremely loud, high pitch squeal from brakes due to issue known by American Honda. Service bulletin sent to Acura service dept. Rotor rubs against another part on these cars. They explained there's no fix as of yet. What component or system failed or malfunctioned, & is it available for inspection upon request? Fuel capless unit (already replaced 3 times), steering column (steering shaft bolts), & brakes. Available for inspection whenever you all need for me to take it to the dealership again. How was your safety or the safety of others put at risk? American Honda has advised all Acura dealerships that these are known issues. They will not label them as recalls because they do not put Acura owners at risk, according to them. But, they send service bulletins to the dealerships advising all Acura service departments that they know about these problems. The steps to fix the issue may or may not work per dealers. As for the brakes, they've explained that they currently do not know the fix for the issue. They're still trying to figure it out, according to both Acura dealerships. Has the problem been reproduced or confirmed by a dealer or independent service center? Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes it has on at least 6 occasions by Acura dealerships. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, there have been warning indicators & messages.

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