NHTSA Complaint #11448758 — 2012 VOLKSWAGEN PASSAT AIR BAGS

Complaint Details

ODI Number	11448758
Vehicle	2012 VOLKSWAGEN PASSAT
Component	AIR BAGS
Date of Incident	January 25, 2022
Date Filed	January 25, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

The clock spring that's located within the steering wheel with the airbag is defective. I just got it fixed in Nov 2021 and its broken again, and it now Jan 2022. Only 2 months it survived. Each time the dealership fixes the problem, its like they put a band aid on the issue and give it back. Its not fair that VM has these known issues with the airbag/ clock spring and the consumer has to PAY to fix the mechanical problem that was not caused by the owner.

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