NHTSA Complaint #11448473 — 2019 NISSAN ALTIMA

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11448473
Vehicle	2019 NISSAN ALTIMA
Component	SUSPENSION
Date of Incident	January 20, 2022
Date Filed	January 22, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

At about 12 months we noticed an intermittent clunking sound from the rear of the car. We took it to the dealer and was advised they could not duplicate the problem. I went to have the car state inspected 1/20/22 and it failed. Both reared shocks were determined to be bad, one of which was leaking badly. I brought the car back to a Nissan dealer and was told nothing could be done as my mileage was 45,000. I was told the repair would be approx. $800. Most of my miles are easy highway miles. There obviously was a defect in the shock observers or the assembly of them. No way should new shocks be needed in a car a little over 3 years old with 45K miles on it

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