NHTSA Complaint #11447844 — 2019 FORD EXPLORER

The contact owns a 2019 Ford Explorer. The contact stated that there was an abnormal ticking noise detected from the front end of the vehicle. The contact stated that while his wife was driving, the vehicle failed to accelerate and revved up. The contact noticed that the air intake manifold was disconnected. The contact stated that he noticed an oil leak in the driveway. The rear seat heater became inoperable and the tires were bald. The vehicle was taken to the local dealer and the contact was informed that the vehicle was working as designed. The vehicle was taken to the same dealer where it was diagnosed that the seal was broken. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 20,000.