NHTSA Complaint #11447833 — 2016 FORD EDGE

The contact owns a 2016 Ford Edge. The contact stated that upon entering her garage, there were shards of glass near the rear end of the vehicle. Upon further inspection, she discovered that the broken glass came from the rear windshield. The contact stated that the failure occurred without incident. The contact initially called the dealer and they informed her that they were unaware of such failure; they also informed her that there were no recalls on her vehicle. The manufacturer was also notified of the failure and provided her with the same information as the dealer. She was then referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 86,000.