NHTSA Complaint #11447695 — 2014 KIA SOUL

While driving at 15-20 mph, the engine started knocking loudly, smoked a little and died. There were NO warning lights or messages. There were NO previous symptoms, the car had been running fine and the oil and water had been checked 3 days prior. My car had never leaked or burned oil. I was able to restart it, the knocking was very loud. I was a couple miles from home so I slowly drove it home stopping 3-4 times to allow it to cool. At home I checked the oil and all had drained out except what was still dripping out underneath. A mechanic friend added oil and started it, it still knocked loudly and he thought a rod and/or rod bearing were bad. I parked it not knowing what to do yet. A little over 2 months later I was notified of recall 20V750, SC200. This was during covid. Between end of Jan 2021 (when notified) and Nov 2021, I had been quarantined 4 times and had lost my job so I couldn't afford to tow to the dealer. When I did, Nov 22,21 the dealer would not honor the recall because an update on the KSDS on the ECU was not done. The recall letter said they would do the update and repairs. I researched all letters from Kia to their dealers, other owners and NHTSA. THERE ARE NO RESTRICTIONS or conditions regarding this. ALL information states the update will be done with recall repairs, there is no time limit given (other than an offer to recieve a free Visa with update that expired 11-15-21), and suggests to do it asap. Even letters to dealer had 2 Q&A letters, each had a question if there were any restrictions on owners, the answer is no on both letters. There are NO restrictions regarding the updated ECU, the warrenty, or condition of the car. Kia DOES give the dealers instructions for cars that are towed in, if stored, if they start, if they crank. Each of these INCLUDE updating the KSDS, again making the excuse I was given false. There was NO reason the update could not be done and my car repaired PER KIA'S instructions to dealers and recall owners.