NHTSA Complaint #11447581 — 2008 HYUNDAI SONATA

Hello, I recently purchased a 2008 Hyundai Sonata in Germany and entered the VIN on your website. I noticed that there is an outstanding recall, Manufacturer Recall Number 110 and NHTSA Recall Number 13V113000. I contacted the local dealership in Frankfurt and they informed me that I needed to coordinate with Hyundai North America because my vehicle had U.S. specifications. I contacted [email protected] in July 2021 and provided all of the information/documentation requested. Hyundai assigned a Consumer Affairs Case number: 18365036 and assured me that they would send the part to the dealership in Frankfurt ad that they would notify me once the part arrived so that they could take care of the recall. I never heard back or received any further updates. In December 2021, while I was in the U.S., I called Hyundai and requested to speak to someone at their Executive Office that handled complaints. I spoke with "Momo" who informed me that my case had been closed. I provided my contact information, including email, and asked that she look at the numerous email strings related to my case, including one that confirmed that the issue would be resolved. "Momo" assured me that she would escalate the matter and that someone would contact me to resolve the issue. I have not heard from Hyundai since my conversation with "Momo" and have sent a couple of emails requesting an update but haven't received a response. I would respectfully request that a formal investigation be initiated by your office to look into the negligent and unresponsive attitude by Hyundai towards recalls. My experience has reinforced the concern that I had that Hyundai is not committed to the safety of the American consumer and a complete disregard to your office's authority. Hyundai has al of the information that they need to take fix the issue with their vehicle but choose to ignore it. I have bent over backwards to provide everything requested and Hyundai has the string of emails to confirm.