NHTSA Complaint #11447471 — 2005 MERCEDES BENZ SL500

The contact owns a 2005 Mercedes-Benz SL500. The contact stated that while driving from a complete stop, the brake warning light and other unknown warning lights illuminated. The contact stated that he lost control of the vehicle but did not provide further information. The contact stated that while driving at 15 MPH, the brake pedal was depressed but failed to respond. The warning message "Reduced Braking Power, Depress Brake Pedal Fully" and another message advising the contact to take the vehicle to the nearest service station illuminated. The contact continued to depress the brake pedal all the way to the floorboard, but the brake pedal would not respond. The contact stated that the vehicle stopped independently at some point. The vehicle was towed to the dealer who test drove the vehicle and diagnosed that no issues were found as no warning lights were illuminated. The dealer also informed the contact that they could not repair the vehicle under an unknown extended warranty for the sensotronic brake control system replacement as his vehicle was not under the extended warranty. The manufacturer was notified of the failure and confirmed the information from the dealer. Later on, the manufacturer followed up with the contact and confirmed that his vehicle was under the sensotronic brake control system replacement extended warranty; however, the dealer would need to diagnose the vehicle at his expense before they would cover the repair. The vehicle was not repaired. The failure mileage was approximately 22,000.