NHTSA Complaint #11447469 — 2011 FORD FUSION

The contact owns a 2011 Ford Fusion. The contact stated while driving 40 MPH, the power steering assist fault warning message appeared on the instrument panel. Despite the warning message, the contact was able to resume normal driving operation and drove home. The next day, the contact stated that excessive force was needed to steer the vehicle as the warning message remained illuminated. The contact had taken the vehicle to a dealer where he was initially informed that his vehicle would be serviced under NHTSA Campaign Number: 15V340000 (Steering); however, a week later, he was notified that his vehicle was not included in the recall. The manufacturer was notified of the failure and provided further information about the recall. The vehicle had yet to be repaired. The failure mileage was approximately 98,300.