NHTSA Complaint #11447197 — 2019 FORD EXPLORER

The contact owns a 2019 Ford Explorer. The contact stated that on several occasions, the rear passenger’s side roof rack became loosened while driving at highway speeds and while going through the car wash. The contact then received notification of NHTSA Campaign Number: 21V316000 (Structure) and had the vehicle was serviced at the dealer. Three months later the failure recurred. The contact took the vehicle back to the dealer and was informed that the recall was a one-time free repair. The manufacturer was notified of the failure and referred her to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 45,000.