NHTSA Complaint #11447181 — 2014 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11447181
Vehicle	2014 KIA SOUL
Component	ENGINE
Date of Incident	June 1, 2020
Date Filed	January 12, 2022
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

The contact owns a 2014 Kia Soul. The contact stated that the oil warning light was illuminated after an oil change. Upon inspection, the contact noticed there was no oil in the oil reservoir. The vehicle was taken to the dealer, where various unknown tests were performed. The dealer diagnosed that the vehicle was consuming an excessive amount of oil, which caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 60,000. The consumer took the vehicle to Kia of Cherry Hill, NJ, who stated the engine could seize at anytime even though with the car having regular oil changes.

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