NHTSA Complaint #11446666 — 2019 MERCEDES-BENZ GLC 300

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11446666
Vehicle	2019 MERCEDES-BENZ GLC 300
Component	STRUCTURE:BODY
Date of Incident	December 23, 2021
Date Filed	January 7, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

On 12/23 I was driving away from home for holiday, and my panoramic sunroof exploded. I was quite shaken as glass was everywhere, in hair, on me and of course in car. I suffered very minor cuts. Called Mercedes SOS. Mercedes customer care. Advised me to go to local dealer near home. 2019 GLC300W4 with ~26,890 miles at time of accident. Dealer, West Chester MB without looking said $10,484. Not under warranty because of year and miles. I see that in March of 2021, about 17,000 vehicles were recalled for sunroof problems, just not my specific model. Clearly, there is a problem.

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