NHTSA Complaint #11446375 — 2014 KIA SPORTAGE

2014 Kia Sportage total engine failure. Vehicle briefly flashed oil pressure warning light and stalled traveling down the highway. When he vehicle was started again it had a loud engine knock. Vehicle was towed to dealership had diagnosed engine has excessive rod bearing clearance. Recommend Long block Engine replacement. $5732. Kia is denying warranty claim due to the vehicle not having a KSDS software update. Court documents show that a consumer need only go to the NHTSA website and enter their VIN number to find any open recalls including the KSDS update. My VIN shows 0 unrepaired. Kia still claims that the update was not performed and the lifetime warranty will not be honored. Being an owner since 2018, I have not been notified of a single recall, product improvement campaign, or legal settlement. Kia customer service has admitted to not having me in their system. I as a consumer had no way of knowing of any of the safety, or functional concerns of my vehicle. This same problem has been confirmed through the stories of hundreds of others. Kia needs to be held accountable. At the time of settlement, when determining the amount. The court based its numbers off of a 100% approval rating of class vehicles. Even at that time the approval rating was only at 15%. Disgusting. Most importantly, the KSDS software update does not prevent engine failure in any way. The defect is still there. Kia has not found a fix. The vehicles are still unsafe.