NHTSA Complaint #11446214 — 2018 FORD EXPEDITION

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11446214
Vehicle	2018 FORD EXPEDITION
Component	UNKNOWN OR OTHER
Date of Incident	December 13, 2021
Date Filed	January 4, 2022
Mileage	44,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The contact owns a 2018 Ford Expedition. The contact stated that she noticed fluid leaking from the rear of the vehicle while parked. The contact took the vehicle to the dealer where she was informed that the passenger’s side shock needed to be replaced. The contact had also taken the vehicle to an independent mechanic who confirmed the failure and gave her an estimate for the repair. The manufacturer was notified of the failure and a claim was filed. The contact was referred to NHTSA for assistance. The contact stated that she only does city driving and that a failure of this magnitude should not have happened this soon on a newer vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 44,000.

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