NHTSA Complaint #11445932 — 2020 SUBARU FORESTER

The contact owns a 2020 Subaru Forester. The contact stated that on three separate occasions, a crack had formed on her windshield obstructing her vision. All cracks to the windshield had formed after minor or no impact. The first crack was detected upon the entrance of the vehicle on the lower driver-side corner; the crack had spread from one edge to another. The second crack had formed while the contact was driving at 65 MPH when a pebble struck the passenger’s side windshield at eye level. The crack initially started off as a chip and then formed into a spider web within seconds; the crack then spread horizontally across the windshield within days. The third crack formed without incident on the top edge of the passenger’s side windshield; the crack had formed into a J-like shape right underneath the rear-view mirror. The contact had taken the vehicle to the same dealer for each windshield repair; the repair for the latest failure was not yet performed. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 2,000.