NHTSA Complaint #11445470 — 2014 KIA SORENTO

The contact owns a 2014 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle overheated without warning. The contact added coolant. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was repaired however, the failure recurred. The check engine warning light was illuminated. The vehicle was taken to another local dealer Nationwide KIA (1600 York Rd, Lutherville-Timonium, MD 21093, (410) 561-9000) where it was diagnosed that the spark plugs needed to be replaced. The contact sent an email to the manufacturer however, they failed to respond. The vehicle was not repaired. The contact stated the failure was related to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The approximate failure mileage was 115,000.