NHTSA Complaint #11445397 — 2017 CHEVROLET MALIBU HYBRID

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11445397
Vehicle 2017 CHEVROLET MALIBU HYBRID
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

Car voltage stays very high (between 14.8 and 15 volts) for extended periods of time. At which point the windows have fogged up and there is a raw egg smell in the cabin - probably Sulfur. Both the hybrid and the 12v car battery are located in the truck and there are vents that draw air from the cabin to ventilate those batteries. The car voltage will also stay at 12.5 to 12.6 for extended periods of time. During both high and low periods numerous internal systems have failed, including bit not limited to steering assist, anti-locks bakes, Stabilitrack, On star, Hybrid Control Processor and ECM. Car has been brought to the dealer 3 times. First time (early November 2021) it was diagnosed with an hybrid inverter and a software update was installed. Issues continued. As of 12/28/21, Coggin Chevrolet (Jacksonville, FL) has had the car for 2 weeks and can't fix or confirm what is wrong with the car. I have received numerous e-mails from On-star with engine error codes as well as 5 messages saying there is an issue with the Electric Drive Unit in the car. The car has roughly 24K miles on it.

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