NHTSA Complaint #11445287 — 2021 ACURA TLX

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11445287
Vehicle 2021 ACURA TLX
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

The vehicle VIN - [XXX] The vehicle, 2021 Acura TLX, was purchased on June 8, 2021, from the showroom floor of Metro Acura Dealership. The vehicle was sold as being compatible with iPhone, Bluetooth HandsFree Link, and Apple CarPlay. Not to mention the innovative technology, Automatic Lighting Control, and Auto-Idle Stop System. The vehicle was purchased with a full 4 year/50,000-mile warranty. I have dealt with Metro Acura in Montclair, CA, Spreen Acura in Riverside, CA, and Wittmeier Honda in Chico, CA. I have attached the service reports from the said dealerships for your review. This does not include the three times I have called for roadside assistance due to being stranded by the 2021 Acura TLX. September 6- The vehicle would not unlock, even with the key. Stranded in a parking lot. Called Roadside assistance by the time some came, the car unlocked. September 8- the warning light Auto Idle Stop came on while driving September 10 – I took the vehicle to Spreen Honda and spoke with [XXX]. The vehicle had 3,275 miles. I was told that if lights are not on now, there is nothing they can do. I also explained that the Bluetooth is sporadic, and the vehicle will ring even after the phone call has been answered. I insisted they keep the vehicle and try. Later the same day, after I picked up the vehicle, warning lights came on again about 40 minutes later -Auto Idle Stop, Automatic Lighting Control- light while driving During this time, the warning lights would continue to come on intermittently while driving. September 15- I took the vehicle to Metro Acura and dealt with [XXX]. The vehicle had 3910 miles. I explained to them about the vehicle not unlocking and warning lights. They stated something occurred when they put the wrap on the car, which caused the vehicle to not open; they said it was fixed. Unable to find a reason for warning lights. September 20 -Auto Idle Stop, Automatic Lighting Control- l INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C

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