NHTSA Complaint #11445122 — 2017 TESLA MODEL 3

SEATS issue reported to NHTSA

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1 Injury

Complaint Details

ODI Number 11445122
Vehicle 2017 TESLA MODEL 3
Component SEATS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 1
Deaths 0
Vehicle Towed No
State CA

Consumer Description

Tesla vehicles have driver profiles to adjust seats automatically when a driver taps the brake pedal after entering the vehicle. A recent software update 2021.44.25.2 took away any on-screen indication of what profile the car is trying to set the seats to. There is no longer an on-screen STOP button, nor does a menu pop up giving a driver a chance to select a different profile. The result is that a driver has no expectation that seats might continue to move past the expected point, and since there's no longer an on-screen STOP button, nor way of getting to it without drilling through menus, a driver's legs could get crushed before the driver realizes that there's a problem. Since a driver expects to see the information on the screen, as was described in the owner's manual when the driver purchased the car, the driver will be focused on that area and could be crushed before realizing how to stop the seats.

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