NHTSA Complaint #11444604 — 2017 BMW X5

The contact owns a 2017 BMW X5. The contact received notification of NHTSA Campaign Number: 21V586000 ( FUEL SYSTEM, DIESEL ) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 30 mph when attempting to accelerate the vehicle when the vehicle suddenly lost power and the fuel pump failed. The contact was able to maneuver and coast the vehicle to the side of the road. They then had the vehicle towed to the dealer. The contact stated that when the vehicle was towed they learned that the gear shifter was locked in position. The approximate failure mileage was 29,000. Vin tool confirms parts distribution disconnect.