NHTSA Complaint #11444409 — 2021 FORD MUSTANG MACH E

LANE DEPARTURE: ASSIST issue reported to NHTSA

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Complaint Details

ODI Number 11444409
Vehicle 2021 FORD MUSTANG MACH E
Component LANE DEPARTURE: ASSIST
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

While driving on thruway, it began to snow.. One. by one the safety sensors reported failure due to being blocked. Even basic criosese control stopped working. As conditions cleared none of the sensors recovered. I pulled off at an exit to clear any remaining snow that may have been blocking the sensors. The sensors were already clear, yet still reported. being blocked. I pulled into a car wash and. had the car washed and dried to make sure that every sensor was unobstructed. All of the sensors were still in a failure state. Not one sensor recovered. I had to turn off the car and restart to clear the sensor failures. This is a big problem when driving on a long trip. Every time it snows and a sensor fails, I have to exit the thruway and find a place to pull over and restart the car. In instances where roads are wet, cars ahead spray road mud and block the sensors. This happens constantly in upstate NY. Every few miles when the sensors is blocked the car will lose cruise control and most of the safety features. The only way to recover is pull off of the road to restart the car. It happened, several times on 50 mile drive. It's unnerving when it does. When weather conditions are poor, I want to get to my destination safely, without extra driving caused by exiting to restart and merging back on the thruway multiple times. Any other modern vehicle that I have driven will clear a sensor failure when the condition no longer exists, without restarting the car. The Mach-E refuses to clear sensors unless it's restarted. I do believe this compromises the safety of the driver and passengers by causing unnecessary extra driving with multiple instances of stopping and restarting while road conditions are ready poor.

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