NHTSA Complaint #11443995 — 2015 NISSAN ROGUE

After taking my car in for the latest maintenance at the dealership, not even a week later my heater/ac stopped working properly. When the air conditioner is on, it blows out hot air... when the heater is on, it blows out cold air! This is very frustrating and only occurs on the drivers side vents for some reason. The remaining vents blow out the correct temperatures. I took the vehicle to a local shop and paid $100 just to have the car diagnosed and they let me know that the heater core needs to be replaced and that it would cost me about $3,000 to repair. I called the dealership to get a second opinion and was informed it would cost me $175 just to look into the issue! I let them know what the local shop said and was told that this was an unlikely issue (which is not what the majority of the internet is saying). The dealer informed me if this was the case it would be upward of $4,000 to replace and that the labor alone is $1,000! This is a frustrating situation because as the weather gets colder, it gets very difficult to defrost my windshield as the heater does not work as needed. Considering many people have complained about this same issue, Nissan should have recalled this a long time ago.