NHTSA Complaint #11443950 — 2020 THOR MOTOR COACH OMNI

On the Thor forum noticed others with an Omni/Magnatude complaining of the front cap overhead bunk are coming loose from the coach, inspected mine and had the same issue going on, screws pushing out through the molding and my front cap also bounced a lot and rattled and heard loud popping noises coming from it. Contacted Thor and their response was, I am out of my 1 year warranty by a few months and they were not going to cover it under the structural warranty. I took the molding off the outside of the coach that covers the screws that hold the front cap on, there are 10 on each side, on the left side found 7 broke off and the other 3 had backed out, on the right side found 6 broke off and the other 4 backed out. Found multiple holes where screws were put in and broke off from using screw guns. Removed the interior trim and bunk to find the screws that attach the cab to the cap, found small self tapping screws screwed into thin sheet metal, also found the aluminum frame for the bunk was only tack welded together in spots and the welds were coming apart. Where the cap attaches on the roof found all of the screws backing out through the sealant. Where the cap overlaps the side of the coach there was no sealant/adhesive. This is a dangerous situation that could cause the front cap to come off while driving that could cause a wreck. The cap is attached very poorly.