NHTSA Complaint #11443751 — 2005 LEXUS SC430

Takata Recall. The contact owns a 2005 Lexus SC430. The contact received a recall notification for NHTSA Campaign Number: 19V741000 (Air Bags) and drove 5 hours to the only Lexus dealer in the State of Maine. The dealer informed the contact that they would need to repair the vehicle clockspring to clear the air bag warning light prior to completing the recall repair. The contact declined and the dealer refused to complete the recall repair. The contact drove back to his residence. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the air bag warning light had been illuminated. The manufacturer was notified of the failure and advised the contact that the dealer should have completed the recall repair. The manufacturer advised the contact that they would assist with towing the vehicle to the dealer for the recall repair. The contact was awaiting a call back from the manufacturer. The vehicle was not repaired. The approximate failure mileage was 73,000. Parts distribution disconnect.