NHTSA Complaint #11443730 — 2020 LAND ROVER DISCOVERY

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11443730
Vehicle 2020 LAND ROVER DISCOVERY
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CT

Consumer Description

After the recent rain we had in CT and the Northeast we got in the car and water was dripping out of screw holes in the lighting and from the headliner just below the area where the windshield meets the body of the vehicle. The water was dripping into the drive selector and other electronics and the headliner was saturated with water. After calling multiple Land Rover dealers I was informed that failure of the seals on the Windshield on the Land Rover Discovery and some other models is a "known issue". The company has recalled a few of these models but not nearly enough. The vehicle now has to be assessed for water damage, cleaning, mold an the wind shield has to be replaced as well as any other compromised components. To top it all off, Land Rover has no loaner vehicles and won't pay for rental cars for affected owners, despite their long knowledge of this issue and failure to do anything to rectify it. Further, they are short of parts so their current solution is to dry out the car, "reseal" the windshield and give the car back to you until all of the replacement parts arrive, which could take months. So people have to be without their vehicle or driving a potentially compromised vehicle, since we won't know the extent of the water damage for some time, and they are just letting this issue continue while doing nothing. Land Rover should be forced to fix all existing cars, inform all potential buyers of a new car of this issue and redesign the car to fix this problem for good. It is not only a nuisance but can certainly be a major safety hazard if the water penetration goes unnoticed for some time and damages electronics and drive components.

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