NHTSA Complaint #11443333 — 2012 TOYOTA RAV4

The mechanism that controls the up/down position of the sun visors breaks after a few years of use. As a result, the sun visors will not stay in a 'closed' position (against vehicle roof) and constantly fall halfway down obstructing proper view of the road. The drivers side sun visor broke several years ago. When I took it to the Toyota dealer they stated the only way to fix this was to replace the visor (at my expense). The cost to replace one visor was >$200. The passenger side visor has now failed to hold in place as well. Toyota assumes no responsibility for this design defect (plastic part in the visor mechanism wears or breaks). This is a safety issue due to poor design on Toyota's part. Consumers should not have to pay $200 to have these replaced.