NHTSA Complaint #11442318 — 2021 AUDI Q5

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11442318
Vehicle 2021 AUDI Q5
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

The failed component is the gateway module that sits underneath the rear seats below the cup holders. In my case approximately 5 oz of water seeped out of my briefcase via a leaky water bottle and it shut down the gateway module and rendered the car inoperable.. losing all power and engine on the highway at approximately 60 mph. Fortunately I was successful in navigating the car to the side of the road by coasting and other than the fear was not harmed. Car was towes to Audi service where they confirmed that the gateway module failed.. they did not notice any water on the module and replaced it next day ..I was surprised that they had 5 in stock.. just googling Audi Q5 gateway module I noticed many similar incidents like mine I am worried that a family unknowingly with children in the back could have a similar incident and create serious risk. This needs to be communicated immediately to all Audi owners that are impacted and a recall needs to be initiated once a solution is developed and tested.

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Recent Complaints for the 2021 AUDI Q5

#11718005 UNKNOWN OR OTHER The safety situation happened when my wife's car got stuck while driving at about 25-30 MPH in the middle of the road...
#11715668 ENGINE Control module located under rear seat became slightly wet from spilled liquid, and failed. Engine and electrical fai...
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