NHTSA Complaint #11442037 — 2019 TOYOTA RAV4

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 11442037
Vehicle 2019 TOYOTA RAV4
Component AIR BAGS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AL

Consumer Description

My roof rack rail assembly is leaking water down my A and C pillars, and into the inside of my vehicle. When it leaks into my car it also leaks down into my side curtain airbags to the point if I were to get into an accident where the side curtain airbags needed to deploy because of my windshield, they would not which could cause me to lose my life. I have asked my dealership about it and they told me they had numerous roof racks replaced because of the leaking but because my vehicle is no longer under warranty, I have to pay to have the roof racks replaced. I have tried to reseal my roof racks but did not work. The Toyota dealership told me that if resealing didn't work, the only other option was to replace. I cannot drive in the rain, even when it is just sprinkling or wash my car because any sort of water will leak into my vehicle. Toyota will not send a recall out for this issue but is known to be a safety issue with the Toyota dealership and numerous people that own a 2019-2021 Toyota Rav4.

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