NHTSA Complaint #11441773 — 2013 FORD ESCAPE

In my 2013 Escape, the driver's side seatbelt would no longer retract back in place on its own- and while driving it would not retract properly, usually staying loose and laying on my lap while buckled. The passenger side seatbelt would not fit snug around the passenger either. Both front seatbelts would not restrain anyone in the event of braking hard. I took it in for repair to Fred Bean's Ford in Exton, PA. It was unsafe to drive the car because both the driver and passenger would fly forward when the brakes were pushed hard- no restraining at all from either seatbelt. The dealership charged me over $1200 to install a new part called a pretensioner in both seatbelts. I saved my receipt.