NHTSA Complaint #11441628 — 2021 GMC SIERRA 2500 SERVICE BRAKES

Complaint Details

ODI Number	11441628
Vehicle	2021 GMC SIERRA 2500
Component	SERVICE BRAKES
Date of Incident	November 24, 2021
Date Filed	November 24, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

Brake pads have excessive squealing. Squealing implies incorrect pressure to rotor to stop the vehicle, which highly concerns me as an operator. According to the dealer where I reported the issue, there is a technical bulletin that approves replacement of the brake pads for free if reported in first 7500 miles. My truck exceeded that mileage when I noticed the squealing. If this was a recall for the defective brakes, the dealer would cover the costs to repair, but not for a technical bulletin according to the service department, and confirmed by GMC. I now have to pay $1500 to replace brakes on a new truck with 15000 miles on it, or risk my safety. I believe this should be a recall and appreciate any assistance in this matter.

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