NHTSA Complaint #11441480 — 2012 FORD FUSION

The contact owns a 2012 Ford Focus. The contact stated that upon the start of the vehicle, the power steering assist failed to operate without warning. The contact had initially taken the vehicle to an independent mechanic where he was informed that the steering rack needed to be replaced. The mechanic also informed him that since the power steering was electric, the vehicle had to be serviced and programed by an authorized dealer. The contact then took the vehicle to a dealer and it was confirmed that the steering rack needed to be replaced. He was provided an estimate for the repair but was declined. The manufacturer was notified of the failure and provided the contact a case number. The vehicle was not repaired. The failure mileage was unknown.