NHTSA Complaint #11441325 — 2013 KIA SORENTO

The contact owns a 2013 Kia Sorento. The contact stated that while driving the vehicle was running rough. The contact thought she had bad fuel. The contact stated after restarting the vehicle, it seized. The engine warning light was illuminated. The contact received notification of NHTSA campaign number: 20V750000 (Engine) however, the part to do the recall repair was unavailable. The vehicle was towed to the local dealer who confirmed that parts were not available. The dealer diagnosed there was a loss of compression in cylinders #1 and #2. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and determined that the failure was due to the recall. The approximate failure mileage was 113,000. Parts distribution disconnect.