NHTSA Complaint #11441119 — 2016 BMW X1

BMW NA and its authorized dealership and self-funded arbitration program business practices and conducts are unfair, dishonest, and unlawful. I purchased my certified pre-owned car, a lease return with extremely low mileage, 25,922 miles covered under the terms of the BMW New Vehicle Warranty and the BMW Certified Pre-Owned warranty. My family's safety has been at significant risk by the willful negligence of the car manufacturer BMW NA and its authorized dealership. Since I purchased my car, it has had material defects related to its engine, engine electrical systems, engine and gearbox suspension, steering and wheel alignment, front and rear axles, intermediate and special transmission, fuel tank, and more. I recently discovered my car's existing defects codes stored and archived by BMW, referred to as Key Data. The existing faults are considered significant by a reasonable person when deciding whether to buy this car. I would not have purchased this car if I had been aware of the defects at the time of purchase. I also discovered that BMW's authorized dealership withheld material information about my car's defects when my car was at the repair shop overnight. According to my DCSnet Warranty Vehicle Inquiry document, BMW made some sort of repair on my car for that service visit without my prior authorization and filed a warranty repair claim with the manufacturer. I have spent months and countless hours attempting to resolve my car's defects with BMW NA, its authorized dealership, and their self-funded arbitration program, BBB Auto Line. On 11/08/2021, following subsequent repairs by BMW's authorized dealership, the check engine light came on while driving on the freeway.