NHTSA Complaint #11440983 — 2020 TESLA MODEL S

Component and explanation - The right front passenger seat belt locks the passenger into place as if the seatbelt had been activated in a crash. That is, it no longer moves freely as it is supposed to under normal operation, rather, it locks and clicks to tighten. Passengers remove the seatbelt several times during each trip so that they are not being restrained so aggressively. Safety Risk - Passengers either will not ride in my car or refuse to wear their seatbelt because of the issue. Inspection and reproducing - the issue has been repeatedly inspected by Tesla and they were in ALL instances able to reproduce the issue almost immediately. There are no warnings to notify the passenger that the seatbelt is about to restrain them. Tesla has replaced a part of the seatbelt I believe 5 times although they have been repeatedly told by me that the repair was not in any way resolving the issue. Tesla has now refused any further evaluation or repairs to the seatbelt and though I have asked many times during the applicable period, Tesla has refused to lemon my car and replace it with one that works.