NHTSA Complaint #11440872 — 2007 NISSAN MURANO

The contact owns a 2007 Nissan Murano. The contact stated while driving approximately 20 MPH, the rear subframe detached from the vehicle due to rust. The vehicle was taken to an independent mechanic however, a diagnostic test was not performed. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 110,000. Update by owner: Car was repaired by a local shop at a cost of nearly $2000. Nissan America Customer Service stated this is their first complaint regarding this rear subframe (crossmember) failure. This was a false statement from Nissan consumer stated she knew of others who have filed formal complaints regarding the failure of this component. Since purchasing this vehicle, consumer heard these components have a high failure rate in regions where road salt is used in winter months, which comprises the majority of the U.S. Nearly a total loss of control occurs when this component fails due to gross misalignment of rear tires after failure, and my experience was fortunately at 20 mph.