NHTSA Complaint #11440789 — 2014 JEEP WRANGLER

The fuel neck into the fuel tank failed causing fuel to leak out of the vehicle. Upon inspection by 2 independent shops, it was determined that there was no physical damage or reason for the failure. The repair to the issue is for the entire fuel tank to be replaced at a cost of approximately $2,000. The vehicle has only 65,000 miles on it and used on highway driving conditions. The concern is that a manufacturing or design defect is the cause and because of the hazard created by the leak, is a serious issue and should be addressed by Jeep. Jeep has acknowledged that this issue should not occur and has offered some minimal assistance on repair costs, however my concern is with having to replace an entire fuel tank at 65,000 miles on a Jeep product and the safety concerns with the potential for this to occur without a root cause (other than product failure or defect). This should not be considered a 'wear and tear' part and have a much longer life than 65,000 miles. In addition, due to the design of the part, requires the entire fuel tank to be replaced at an excessive cost. The consumer expectation from Jeep is for a much more rugged, dependable and safe product which is what Jeep promises in their marketing and promise to consumers.