NHTSA Complaint #11440452 — 2016 MERCEDES-BENZ SPRINTER 2500

ENGINE issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number 11440452
Vehicle 2016 MERCEDES-BENZ SPRINTER 2500
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State SD

Consumer Description

My 2016 Sprinter is suffering from a failing EGR valve that's causing intermittent power loss. The issue started after only 25000mi on the odometer. No errors are shown, nothing indicates malfunction. The problem is quite severe and presenting itself through random power loss. When accelerating the car will jerk and lose acceleration force suddenly. Driving uphill is the worst and producing constant jerking. Once moving at a good speed it's less notable but still present. The main safety concern is that the behavior is unpredictable and in situations where it's necessary to accelerate into a road with traffic, this can lead to a hazardous when the car doesn't accelerate as intended. In multiple occasions I was unable to properly speed up and get moving and thus blocking traffic behind me and forcing them to slow down or change lanes. The Mercedes dealer diagnosed a malfunctioning EGR valve on the edge of failing completely which would put the Sprinter in "limp home mode" which has limited power output to prevent further damage. Since this is a known issue and the EGR valves have been failing frequently with various Sprinter models, these should be recalled and replaced! Currently, it's not even possible to get this issue addressed. The EGR valves are back-ordered and not available for 6 MONTHS! That's 6 months of limping through traffic with the potential of the valve failing completely. Unacceptable!

Related Complaints for the 2016 MERCEDES-BENZ SPRINTER 2500

Other ENGINE Complaints

#11532688 The check engine light came on in the Sprinter van. There is a Hissing noise coming from the engine when accelerating...
#11185627 07/20/2016 BUY DAY NEW VAN AT SUN MOTORS BENZ DIALER MECHANICSBURG PA-PRICE 47K 09/20/2016 PROBLEM WITH TRANSMISSION...

Recent Complaints for the 2016 MERCEDES-BENZ SPRINTER 2500

#11667211 STEERING The power steering system lost it's fluid and pump is cavitating. It's available for inspection. The vehicles can be ...
#11667211 STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID The power steering system lost it's fluid and pump is cavitating. It's available for inspection. The vehicles can be ...
#11605186 EXTERIOR LIGHTING The primary issue is the seal on the air conditioning unit, which is on top of the Sprinter van. Prior to purchasing ...
#11605186 STRUCTURE:BODY The primary issue is the seal on the air conditioning unit, which is on top of the Sprinter van. Prior to purchasing ...
#11567265 WHEELS Had 2 rims develop cracks causing loss of air pressure in tires. 1st occurred at approx. 45000 miles (2019), 2nd occu...
Check any vehicle history by VIN - Free vehicle history report