NHTSA Complaint #11440128 — 2014 BMW X1

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11440128
Vehicle 2014 BMW X1
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

I believe manufacturers are suppossed to provide replacement parts for 10 years. It appears BMW is circumventing this law by makinig it harder and more expensive to get replacement parts before ten years has passed by making owners purchase unnecessary parts as an assembly. First case with my BWM X1- The inside door handle has a snap-in plastic cover coated with a rubber/plastic compound that deteriorates over time into a gooey substance that comes off onto your hand when entering or exiting the car. The dealer requires owner to purchase the whole door panel costing well over $1,000 not including the labor. The part itself can be purchased on eBay from China for approximately $16. Snaps on. Second case is for my BMW 2011 335i convertible. The dealer ran the car through their car wash and one piece of the convertible hardtop trim (plastic) broke. The dealer told me I had to pay over $680 (after discount) for a set of 6 trim pieces even though I needed just one. BMW used to sell the individual parts, but now they don't. IN addition to the parts, I'd have to pay to have the body shop paint the parts and then the labor to install them. Almost $1,000 to replace one plastic part not worth $25. Kit PN 54-37-5-A19-AA4, part I need was PN 54377184037. Second incident just happened this week. Although my 335i is now 10 years old, they were selling the kit several years ago, long before the ten years were up. They are deliberately forcing people to not repair their vehicles by pricing the parts so high that the owners can't afford it.

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